Author: polaris1120

Should KFC appologize? [Copy link] 中文

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Post time 2010-4-10 23:58:48 |Display all floors
Originally posted by polaris1120 at 2010-4-8 15:04
how much money can be saved with the coupons? in my experience, only a few yuan can be saved, and i don't mind it if i don't a coupon. i think customers who refused to leave the stores felt they're ...


Only Apology ?

I think KFC should honour its words and accept all coupons presented to it.

Yes, KFC may claim that only coupons issued by its official websites are valid.  But the question is how was this condition make known to the Chinese netizens and consumers.  

Was the condition displayed boldly and prominently in its advertisement ?  

Or did the condition only appear in "fine print"?

In addition, did KFC also make clear that COUPONS FROM OTHER SOURCES WILL BE REJECTED?  And who will arbitrate whether the source is official or unofficial?

I think all these questions must be looked at carefully and answered absolutely before we can pass judgement as to who is in the right and who is in the wrong.

As for KFC insisting that consumers "show evidence" that their coupons are from their official websites, I think that is high-handed and unfairly oppressive on the innocent netizens.  Back home in the USA, I doubt KFC would have dared make such demands of its own American people.

Quite on the contrary, I would say the onus should be on KFC who initiated this big bluff-call to "show evidence" that the coupons are illegal and would be REJECTED.  The fact that "KFC WILL REJECT certain coupons" should be made clear to the consumers from the start !  

So, has it?

If not, then KFC is just as culpable of a criminal offence of deception and deceiving the public.  Who knows if it is not its way of backing off from its promises after a bad judgement ? ! ! !

Only Apology?  


---
Whampoa
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MORAL DECAY, PROMISCUITY and pornography which...
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Post time 2010-4-11 00:29:04 |Display all floors
Originally posted by polaris1120 at 2010-4-8 16:04
if there was a similar conflict happened between a chinese restaurant and customers, will it attract media's attention?


It would depend on how gungho or foolish the Chinese restaurant is, as judged by how it promotes its activity.

In China, you are dealing with a billion people.

If you promote your activity to the netizens (internet), that is MEDIA and the chances are you will reach out to the billion people since internet has no locality boundary.  --->$$$

In business, high risk = high profits.

From what I see, KFC is being gungho and underestimate the Chinese consumers.  Of course, it will gain from the publicity and profits if its promotional activity takes off successfully.  So, no kids' stuff here!

Would a Chinese restaurant operator takes such great risk?  I doubt so unless they do not know who their consumers are.

KFC, however, isn't a new kid in the block in China.  It should know the consumers it is dealing with.  Offering it through the internet just opens up everything !!!


For me, I will rephrase your question differently.  Had this happened in the West, especially USA, where they are well-known for their strong consumer-rights group, I doubt the restaurant operator would stand a chance.  

But in China?


---
Whampoa
When asked what they least admired about the West, they replied
MORAL DECAY, PROMISCUITY and pornography which...
DEGRADED women.

Use magic tools Report

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Post time 2010-4-11 00:37:12 |Display all floors
Well, whampoa, how about, if you just establish a customer rights political activism group here?
您买象牙 - 您杀了大象!
http://v.youku.com/v_show/id_XNjU1Nzg0NDky.html - “用现代文明标准比划中国人,是严重的种族歧视行为。”
„Ich ficke wo, wen, und wann ich will, hast du mich verstanden. Auch du könntest ficken, aber du kannst es ja gar nicht, deine deutsche Genauigkeit... verbietet es dir“. Jean-Claude Juncker

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Post time 2010-4-11 00:48:25 |Display all floors
Originally posted by dragon1958 at 2010-4-10 11:32

I dont understand why any self respecting Chinese would eat this Amerikan Garbage? it smells bad and is grease laden, say no to Amerikan poison foods, I will never be tempted ever, just look how many Chinese kids have developed hyper growth Imbalance since the filthy Amerikan burger industry came to China, why kill your kids with hormone infected foods?  


Well, Mr Dragon, have to say life is not that simple.

We all know how harmful these junk food are, including their Coke, Pepsi and tobacco.  But to suggest that the Chinese boycott them for healthy food would be quite unimaginable.

If you do that, the next thing you would see the insane Yankies charging China for unreasonable behaviour.

Just look at what they are most famous for - drugs and sexual promiscuity.  Is any Yankie clear of that (apart from their infants and the retarded) ?


---
Whampoa
When asked what they least admired about the West, they replied
MORAL DECAY, PROMISCUITY and pornography which...
DEGRADED women.

Use magic tools Report

Rank: 8Rank: 8

Post time 2010-4-11 00:52:47 |Display all floors
Originally posted by LCSULLA at 2010-4-11 00:37
Well, whampoa, how about, if you just establish a customer rights political activism group here?


You really want that?  Make sure you don't regret.

Let me tell ya, it's work-in-progress already !


See what I am saying ?


Indeed, I still feel that the Chinese people are not treating their Chinese people well enough, do you agree?  They should not allow those bloodsuckers to get away so easily.



---
Whampoa
When asked what they least admired about the West, they replied
MORAL DECAY, PROMISCUITY and pornography which...
DEGRADED women.

Use magic tools Report

Rank: 8Rank: 8

Post time 2010-4-11 01:10:27 |Display all floors
Really, if KFC is game to employ this sort of tactics to promote its business, it should be game enough to honour whatever the outcome of its own initiatives, whether in its favour or not.

If there is any suspicion of criminal acts being involved, it should deal with them separately and not discriminate against innocent consumers who responded IN GOOD FAITH to their advertisement.


Imagine, if a company offered to sell soccer tickets at a discount.  It later realised that a syndicate was selling these discounted tickets at sky-high prices to the soccer fans in the black market.  Does it mean that the company has the right to dishonour those tickets bought in the black market or call off the soccer match because of the loophole?  Or require the consumers to "show proofs" that their tickets are not bought from the black market ???



---
Whampoa
When asked what they least admired about the West, they replied
MORAL DECAY, PROMISCUITY and pornography which...
DEGRADED women.

Use magic tools Report

Rank: 8Rank: 8

Post time 2010-4-11 01:16:45 |Display all floors
bloodsuckesrs?
KFC made an offer.
Then they cancelled that offer due to abuse.
Did not and did not try to force them into anything.
Customers could still buy a meal, or could decide not to.
They had the free choice.
It were "Customers", who tried to cheat the company with faked coupons.
Who tried to suck from whom.

"Indeed, I still feel that the Chinese people are not treating their Chinese people well enough, do you agree?"
You are completely right about that, up to just that.
Change something at Best Buy Wal-Mart or Tesco, No Problem.
Try that at Suning or Suguo, even if it is their clear fault! Service?
Who would need to fear Customer Activism and Customer Rights?
assuming equal mesures would be applied (OK, they won't)?

Go on, why don't you just start an independent customer rights political activism group?
您买象牙 - 您杀了大象!
http://v.youku.com/v_show/id_XNjU1Nzg0NDky.html - “用现代文明标准比划中国人,是严重的种族歧视行为。”
„Ich ficke wo, wen, und wann ich will, hast du mich verstanden. Auch du könntest ficken, aber du kannst es ja gar nicht, deine deutsche Genauigkeit... verbietet es dir“. Jean-Claude Juncker

Use magic tools Report

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