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Six tips to managing workplace conflict|
* Story Highlights
* Human resource managers spend 24 to 60 percent on employee disputes
* Conflict can cost a company productivity, money and employee satisfaction
* Early intervention is the key to managing conflicts before they become crises
By Rachel Zupek
Ever held a differing opinion from your boss? Boasted dissimilar ideas than your co-worker? Been knocked out by a colleague over a disagreement about a project? (OK, so the last one might be a stretch, but it's happened before...)
Join the club.
Human resource managers report spending 24 to 60 percent of their time dealing with employee disputes.
The number of violent incidents in the workplace has been increasing steadily, according to a study by the Society of Human Resource Management (SHRM). Nearly 60 percent of respondents said violence had occurred in their organization during the past three years, and they identified "personality conflicts" as the leading cause.
Like birth, death, choice and change, conflict is a constant fact of life. It's also a fact of the workplace, especially when you deal or interact with people. While disagreements and differing opinions are normal, even healthy, in work relationships, conflict can cost your company productivity, money and employee satisfaction.
Fifty-three percent of workers said they lost time at work worrying about a past or future confrontation with a co-worker, according to a recent survey by researchers at the University of North Carolina.
Twenty-eight percent of those surveyed said they lost work time because they avoided the confrontational colleague, and 37 percent said a hostile altercation caused them to reduce their commitment to the organization. Twenty-two percent said they put less effort into their work because of bad blood at the office.
"Co-worker conflicts can be one of the most difficult forms of workplace stress," says Gus Stieber, national director of sales for Bensinger, DuPont & Associates, a professional services company. "Understanding the nature of conflict, examining myths, and learning simple conflict-resolution skills can reduce friction and their negative toll on job satisfaction and productivity."
专业服务公司Bensinger, DuPont & Associates的全国主任Gus Stieber说：“同事之间闹矛盾是职场精神压力表现形式中最难对付之一”“了解矛盾的本质，察觉误解，以及学习一些简单的矛盾化解技巧能够减少关系摩擦，减少矛盾对员工满意度和公司生产力产生的消极代价”
Reasons for animosity at work run the gamut from weak communication to personality clashes to poor leadership. Whatever the reason, early intervention is the key to managing conflicts before they become crises, Stieber says.
[ Last edited by hly_2009 at 2008-1-3 05:57 PM ]