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To tip or not to tip? [Copy link] 中文

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Post time 2016-8-29 14:42:00 |Display all floors

(CRI) Are you happy to leave a tip if the dining service is satisfactory?

One famous chain of restaurants in Beijing has recently introduced a reward system, urging customers to pay a tip by scanning a QR code, ranging from 3 to 5 yuan, as a way of rating their standard of service.

But, the practice, which seems to becoming a growing trend, is faced with a large number of customers expressing opposition, according to a report in the Beijing Youth Daily.

The opposition side argues that tipping culture is not embedded in China's dining customs and the trend is shifting the rewards system for waiting staff away from service providers onto clients.

One customer, named Zhang, pointed out that the salary system in China's catering industry is quite different from that in Western countries.

In China, tips or other types of rewards are actually included in the salaries of the waiting staff, paid by employers based on their performance.

Zhang also noted that, in China, the service charge is already been included in the cost of the meal, and so there should be no need to make an extra payment.

But, where tipping is normal, such as the U.S., it is a major source of revenue, and regarded as beyond reproach and a sign of respect for the work they do.

In the wake of complaints against this new charge, the China Consumers Association has called a halt to tipping which it said to be pushed quite strong by waiters and waitresses.

Officials with the association stress that any reward system should be on a voluntary basis.

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Post time 2016-8-29 16:35:57 |Display all floors
Tips are expected from holiday makers in Spain. I don't consider myself a holiday maker here as I am here a lot during each year. However i do when I feel that service is very good leave a tip.

in Uk there are many restaurants that charge 10% on top of the bill as a service charge. But they wouldn't refuse an additional tip. If there is a service charge I'd never tip and. One doesn't have to pay the 10% charge if one feels the service wasn't up to scratch!!

Only a couple of times I've refused

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Post time 2016-8-29 16:52:23 |Display all floors

Waiters and waitresses in US have very low salaries and depend of their performance in their work they can get good tips. The minimum tip already added in the bill is 10% but  if the customer is so glad with the service an extra tip is welcome.
For me is not a problem at all if I'm happy iwth the food and the service.
Sadly the service in China is still poor and if their salary is in the range of normal, the tip is not necessary. Very few times i give tip in China.
Denial, according the psychoanalysts, is one of the most primary mechanisms of defense. It consists in the attitude of denying or minimizing obvious facts of reality with which the individual can´t  cope or whose irresponsibility is unable to meet.

And I agree.

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Post time 2016-8-29 20:54:38 |Display all floors
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Post time 2016-8-29 23:36:11 |Display all floors
As waitstaff usually gets paid a minimum wage fixed by a labor law in the USA, a tip to the waitperson is important for that person. The average tip is considered 15%, whereas many American Chinese people often give 10% or less. These days many people give a 20% tip for a normal service. However, if the service by the waitstaff was below par, I might give only 10% or even nothing at all. A waitperson should not be penalized for any bad food received, but a tip should only be given as a merit for service rendered.
In the past I have tried - when I lived frst in China - to leave a tip, but it was always returned.

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Post time 2016-8-30 00:28:46 |Display all floors
The service in most places in China doesn't merit a tip.
Tipping is for good service.

Most waiters/waitresses in China either hover over you the minute you arrive expecting a decision on the menu, and then ignore you because you haven't ordered immediately.
Or just completely ignore you.
Neither is good service.
The expectation being the small mom/pop places where they like to chat with the customers so they are more attentive, or leave you when you want to be left.

I would equate it with the 'stalkers' that follow you in some shops, who do so because they are on commission, not a decent living wage.
Customer Service will have to pick up the game in China overall, not just waiting staff, because I don't like an evening out where the staff can be either rude or overly (scarily) attentive, and where I get to chose what I want to eat, not be told that half of the meals on the menu is not available.

I remember one 'western' restaurant that had a dessert menu, but NEVER had ANY of the desserts when asked.

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Post time 2016-8-30 13:45:05 |Display all floors
BlondeAmber Post time: 2016-8-30 00:28
The service in most places in China doesn't merit a tip.
Tipping is for good service.

I agree that service in restaurants in China is all too often sub standard ( often down to lack of training ) but is it better in the US? My recent experience says on the whole it is not and if you do not leave the required tip abuse may well follow.

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