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Trump can’t keep tariffs on China and win a second term, says researcher Image attachment China & World 4 2608 Newtown 2019-7-16 05:17:37
DAN HODGES: The greatest fraud ever perpetrated on the British people World Affairs 2 2109 parcher 2019-3-28 12:26:23
America's fight with Huawei is messing with the world's 5G plans ... 1 2 3 4 China & World 24 137354 Liononthehunt 2019-2-23 20:43:15
US has to come to terms with its place in the world: Ken Livingstone China & World 0 19140 Liononthehunt 2018-10-15 21:44:38
Trump Claims of China Campaign to Sway US Elections Refuted by Friend and Foe China Watch 1 9433 pnp 2018-10-8 12:52:47
Facts Point to Western Hypocrisy China & World 2 23322 Liononthehunt 2018-10-15 20:39:11
US arms sale violates one-China principle, creating a ‘time bomb’ China Watch 1 7125 huaqiao 2018-9-29 17:21:03
Descendants of republic’s founders set up soccer team China Watch 0 5262 Liononthehunt 2018-9-18 14:49:44
China is more innovative than people think China Watch 4 11288 wchao37 2018-8-22 13:21:27
China unperturbed by trade war at the street level - Reuters Poll ... 1 2 China Watch 9 29515 Liononthehunt 2018-10-18 21:44:37
A Battle of Two Cities China Watch 6 11320 huaqiao 2018-8-16 13:44:03
Trade counterstrikes give US painful lessons to learn China Watch 0 6191 Liononthehunt 2018-4-5 23:25:38
US in need of rational voice on China ... 1 2 3 4 5 6 .. 7 China Watch 43 39843 Liononthehunt 2018-4-2 16:04:11
Chinese vocabulary gaining wider global recognition China Watch 4 4061 Liononthehunt 2018-3-28 19:35:30
Scientist says UK could have been behind the spy attack World Affairs 0 1695 Liononthehunt 2018-3-21 15:01:59
Bland Western media losing sway in China ... 1 2 3 4 5 6 .. 12 China Watch 82 33518 emanreus 2018-4-2 11:53:54
China to overtake the US as world’s most POWERFUL economy Image attachment ... 1 2 3 China Watch 20 3463 Yin_99 2018-1-2 15:53:08
China's Feat in Embracing Renewable Energy Image attachment ... 1 2 3 China Watch 16 4831 emanreus 2017-6-6 21:04:57
Applauding China's Unwavering Commitment to Renewable Energy Attachments ... 1 2 3 4 5 6 .. 11 China Watch 72 8108 dusty1 2017-6-5 10:08:40
Thumbs-up to China's High-tech Fuelled Rise Attachments China Watch 3 2444 Liononthehunt 2017-5-29 10:38:48
A US Shift in Policy Towards OBOR? World Affairs 0 1345 Liononthehunt 2017-5-26 18:04:06
A US Shift in Policy Towards OBOR? World Affairs 0 1231 Liononthehunt 2017-5-26 18:01:40
South Africa's Crime Woes_ Partisan Politics Won't Guarantee Integrity China & World 0 1429 Liononthehunt 2017-5-24 15:29:16
MIT expert claims latest chemical weapons attack in Syria was staged ... 1 2 3 4 5 6 .. 9 China & World 57 11790 Liononthehunt 2017-6-2 13:49:14
Those are the Aussie government agencies that want people's data China & World 0 1585 Liononthehunt 2017-4-13 23:53:27
The Rise of Western Begging Travellers ... 1 2 China & World 9 2520 seneca 2017-4-13 09:40:52
Shameless rise of the 'beg-packers China & World 3 4670 Liononthehunt 2017-4-14 00:14:06

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  • Truth Be Told 2018-12-23 19:14

    J.E.Overington: Thanks for sharing your Chinese step-by-step thoughts through conflict management in front of media. I'm western, trained in logic, and I have media f ...
    Thanks for the comment.

    The story is about a fictitious incident, and it is not even set in China.  

    Actually I meant to write a story that could illustrate people's tendency to veil their true feelings on camera (or by extension, in public places) in social interactions, based on their calculation of gains and losses.

    Anyway, since I have put it out for everybody to read, I expect readers to interpret the messages in various ways, as it's par for the course according to research in social cognition psychology.

    By the way, I have to clarify that my experiences with drugstores in China are actually the polar opposite of what is depicted in the story, the dispensers are mostly nice ladies, friendly, obliging, sometimes even overzealous in helping you.  

  • Truth Be Told 2018-12-23 08:04

    Thanks for sharing your Chinese step-by-step thoughts through conflict management in front of media. I'm western, trained in logic, and I have media facing experience silencing scandals. I'll share my thoughts step-by-step,

    First, I would praise all I could, as you did, but I would omit praise of the staff. We like to create wiggle-room so we don't feel cornered into anything in the future.

    Second, if the cut on your finger is severe enough to need stitches, not just a swipe of H2O2, then the staff's unprofessionalism could be a health hazard, and that can be brought quietly and anonymously to her supervisor without asking for her to be fired. Again, we like room for maneuverability, so I would report only potential health hazards without comment on her ability to get along with people.

    Third, she gave you terrible customer service, and among foreign-dominated conversations in China, customer service is widely commented on as a "missing phenomenon". I tend to disagree with the ways foreigners talk when alone together in China: if they don't like it they can go. But I listen because sometimes I meet a caring person who is struggling to solve a challenge. Due to that situation, I've been wondering how to teach customer service skills to Chinese who do not seek the skills, do not know foreigners wish the Chinese would develop their skills... so that sort of thing, shown here, I air a little in public to listen to Chinese responses gradually. I'm a slow developer and customer service lessons from westerners for Chinese is going to be a big win someday, but years after the topic cools down.

    In the west, because you received no customer service, you could easily say so without the issues you iterated in your blog. We expect customer service training to be part of the norm, and a way to say it without causing all the upsets you apprehended, is to say the worker could benefit from some customer service training you guess the city is in the process of providing. That lets all involved save face while clearing the air.

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