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Wednesday, September 09, 2009|
This morning, I received one letter from that Singapore customers who canceled the order because of increase prices.
That customer made one order at March furniture fair, and after the order is put into the market, the response is good, so the customer repeated the order and placed the second one, however when the deposit is made and the order is confirm, the factory increase the price, not very little but up to 20% difference.
I received a big scolding from that customer, but that is nothing I can do, I am not the boss and I can change the prices for customer. In a way, in that aspect, I am nobody, so I have no choice but requested the boss to send the deposit back to customer.
However, the process isn’t that easy. I called the boss’s wife this morning, I told her the reason for the customer that wants his deposit back and cancel the order, However her first reaction is:” I have told you many times, that look at the prices carefully, you don’t know how troublesome to make that order and then the customer cancel it.”
I said:” I didn’t arrange that order at all, because the disagreement with the prices.”
She said:” Is that any special requirement for that order, let me go back and check the different prices.”
She went back this afternoon, and saw 20% different about the prices, she didn’t blame the herself that change the prices so often, increase she said:” That customer doesn’t understand, how can get so good quality with such a low prices, which is a dream.”
I kept calm and said nothing, she wrote immediately in the paper that agreed to return the deposit back to the customers. She didn’t know, she lost that big customer forever.
Still she doesn’t know, if she is the customer, can she accept the prices change every time?