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Wednesday, January 14, 2009|
The company is trying to launch a ERP system named KINGDEE to help the sales management system works not efficiency, save cost and human labor. It was tried to do job through that system, however it doesn’t work well as it was incomplete in its function, or maybe I should say, it isn’t suitable for the procedure in this sales department, some expected problem occurred, they have to re-design the system to be more practicable.
At first customers fax their orders and we receive it, we will write purchase order and fax back for customer for re-confirmation, and then the customer sign it back. At the same time the operator checks the stock list of the goods, if the order has stock goods and then inform the customer to T/T the money, then this order may input to the ERP system, instantly other department know that order after updating. Then the customer receives the fax and he may arrange the payment for the goods for the order which are in stock. Then the operator receives the bank receipt from the customer and marks the order, the financial department checks the bank account, as confirm the payment is receives, then the order goes to warehouse, the warehouse see the update list for the payment is receive, and will arrange for delivery.
As all the procedure through the network system, if any department needs to know sum up list for whatsoever, it is easily accessible through the ERP system.
Anyhow, there are some other problems, like, how if the customer send the money not for one order, or maybe they send the money for a certain amount of money instead of exactly match with the order amount. Or maybe customers order the same goods and it has when first check the warehouse, but when the payment is receive, the goods has been sent to other customer, etc.